Sunday, January 11, 2009

Inbound Sales Agent - Makati

Meet or exceed Key Performance Indicators and guidelines in addition to VXI Policies and Procedures.
Minimum 27% conversion
Minimum of 3 rebuttals attempts to each qualified contact
Minimum of 80% Quality scores per week
Sell DTV Services
Able to explain explicitly DirectTV service, its features, offerings, programming priviledges, entertaining options and excellent understanding of the packages.
Provides options and solutions that add value
Effectively convert the call to a sale.
Effectively uses systems to locate and provide accurate information
Follows company guidelines
Stays abreast with information and product
Maintains regular and consistent attendance and punctuality
Successful completes delegated duties
Strives to continuously build knowledge and skills
Participates in team meetings and special projects when asked
Supports team work, accounts goals and performance
Keeps workstation clean
Supports and adheres to company policies, requirements, and expectations
Shares expertise with others
Demonstrates ability to manage complex or difficult situations.


REQUIREMENTS:
Successful candidates must demonstrate very good product knowledge with an exceptional ability to educate clients and promote account services. Inbound Agents selected for this role must be able to anticipate and/or recognize unspoken needs and educate customers about offerings. Candidates must be able to work in a fast-paced, inbound phone environment with excellent keyboarding and Windows navigational skills. Candidates should also have strong organizational and decision making skills with a demonstrated ability to work effectively within a team environment.


Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service - General or Others.
90 Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.
Interview invitations and status updates may be sent via email
so please check your email regularly.


WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.

Drop by at our office from Mondays to Fridays at 7:00 a.m. until 3:00 p.m.
Kindly bring an updated resume with recent photo.

Interested candidates may email their resumes in advance to elsie.bisa@vxi.com

Elsie Bisa
Recruitment Associate
Vision - X (Philippines), Inc. http://www.vxiusa.com
PH Trunk: (632) 8892200 loc 7096
Ground Floor, SM Cyberzone II Buendia Jupiter cor. Zodiac St., Brgy. Bel-Air, Makati City
(Across Shell Gasoline Station Near MRT Buendia Station

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