Sunday, January 11, 2009

BLUE CHIP Call Center Representative - Makati

Greets customers warmly
Actively listens, responds, probes, and resolves customers needs
Able to anticipate customer needs by uncovering unspoken messages and clues
Provides options and solutions that add value and increase spending
Effectively processes transactions and updates account information
Effectively uses systems to locate and provide accurate information
Performs verification process and does not release information to unauthorized parties
Follows company guidelines for noting promise to pay, dispute set ups, and quoting APR
Stays abreast with information, product, and system changes
Consistently demonstrates accuracy and thoroughness by meeting and/or exceeding quality and production standards
Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
Maintains regular and consistent attendance and punctuality
Successful completes delegated duties
Strives to continuously build knowledge and skills
Participates in team meetings and special projects when asked
Supports team work, site goals and objectives
Keeps workstation clean
Supports and adheres to company policies, requirements, and expectations
Shares expertise with others
Demonstrates ability to manage complex, difficult, or emotional situations
Ask and updates system with correct email address


REQUIREMENTS:
This valued, respected, entry level position is the beginning of an exciting, rewarding career. Selected candidates will be expected to educate customers on the benefits, features, and services of their card product, process transactions, and update account records. Selected candidates must be superbly skilled at delivering extraordinary experiences and customer care. The role model candidate will have superb listening, communication, and computer navigation skills, with a high level of energy. Selected candidates for this extraordinary role will have an opportunity to grow with one of the worlds most prestigious and respected brands.


Candidate must possess at least a Bachelor's/College Degree in Finance/Accountancy/Banking or equivalent.
Required language(s): English.
Applicants must be willing to work in Makati City.
Experience in handling a Financial Account in a Call Center setup.
Strong Customer Service Orientation.
Willing to work Graveyard Shifts.
Full-Time positions available.
Interview invitations and status updates may be sent via email
so please check your email regularly.


WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.

Drop by at our office from Mondays to Fridays at 7:00 a.m. until 3:00 p.m.
Kindly bring an updated resume with recent photo.

Interested candidates may email their resumes in advance to elsie.bisa@vxi.com

Elsie Bisa
Recruitment Associate
Vision - X (Philippines), Inc. http://www.vxiusa.com
PH Trunk: (632) 8892200 loc 7096
Ground Floor, SM Cyberzone II Buendia Jupiter cor. Zodiac St., Brgy. Bel-Air, Makati City
(Across Shell Gasoline Station Near MRT Buendia Station)

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